Referring to 43. paragraph of Consumer protection act – customer can, in 14 days after receiving his order, resign off his contract. Customer does so in writing to address specified below or by sending an e-mail to [email protected]. Customer is not obliged to specify reasons of resigning from his order/contract but is obliged to return all goods undamaged and in original packaging with original tags and in original quantity.
Customer is obliged to return goods in fourteen (14) days after sending his written resign form. Customer must also return the original invoice and filled in form for returning goods that came with his order. All costs that occur with returning goods are to be paid by the customer.
If the package is visibly physically damaged, is missing content or shows signs of being opened prior to receiving, the customer proceeds warranty claim at the delivery service provider and sends mail to [email protected]. Cooperating with the delivery company, we will ensure warranty claim to be resolved ASAP.
In case of any damage which didn’t occur during shipping transportation, the customer must inform us and fill in warranty claim in eight (8) days after receiving the shipment. Warranty resolving will occur in terms with valid acts and law.
Customer can claim warranty, with filled-in warranty form and original invoice, directly at manufacturer or reseller. According to the law, the manufacturer is obliged to make warranty repairs in forty-five (45) days after receiving defected items, if repairs are not possible he must replace items with a flawless item of equivalent value. Items are returned in accordance with terms and conditions, the manufacturer has stated in warranty terms. Customer does not have any costs with returning goods under the warranty claim.
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We do not accept pay on delivery shipments!
*Applicable to all online orders from 15th December 2020 onwards:
Due to the ongoing COVID-19 pandemic it is until further notice not possible to exchange ordered items (i.e. exchange item for a different number or size), but only receive back the money equal to the returned items amount. We will reimburse you according to the payment option used on your order – or, we can transfer the amount back to you onto the bank account provided on the return form.
In the case of returning your order with the wish of exchanging a size or number – we ask you to place a new order on the website, where we will grant you (if applicable) the same discount or promotion that was active during your initial order. If this applies to you, please reach out to [email protected] with your initial order number.
Delivery and processing of returned orders packages might be longer than usual due to the prolonged delivery circumstances of our courier partners, and the legal obligation to quaranteen received packages as a result of the ongoing COVID-19 pandemic.
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